Managing Director, Fahlgren Mortine

Fahlgren Mortine is an integrated communications company helping clients engage in ways that are precise and meaningful. The managing director of our Cleveland office is the steward of our brand throughout northeast Ohio and champions a collaborative, engaging and trustworthy relationship with clients, colleagues and local communities.

Although the managing director is associated with a regional office, he or she is focused on helping all of Fahlgren Mortine achieve its mission and vision. This role reports to Client Engagement leadership and works closely with various leaders throughout the organization to achieve impactful results that benefit our clients and colleagues.


Business Development and Client Relationship Management
•       Leads and builds meaningful client relationships based on value-added counsel, understanding of the client’s business, responsiveness, and high-quality deliverables
•       Ensures teams are achieving performance metrics and meeting or exceeding agency client satisfaction targets
•       Manages all financial aspects of assigned client relationships from estimating, budgeting and billing
•       Anticipates and communicates client issues effectively to appropriate agency leaders; provides actionable recommendations
•       Enjoys the thrill of organic and new client growth as demonstrated by an ability to quickly evaluate an opportunity, develop a perspective, motivate colleagues and secure additional business
•       Proactively seeks out new business opportunities with current and potential clients in collaboration with corporate Business Development team
•       Takes a leadership role – with support from other agency resources – in vetting and writing RFP responses and other new business/client presentations
•       Provides thought leadership through agency marketing efforts
•       Participates in the northeast Ohio community to elevate the Fahlgren Mortine brand throughout northeast Ohio as a pre-eminent communications-led integrated company that is a must-have consideration for agency support

Staff Management
•       Works with Client Engagement leadership to ensure proper account staffing and individual team member account rosters
•       Communicates internally to ensure the appropriate resources are assigned, prepared and capable to deliver impactful programs and tactics within agreed-upon timelines
•       Collaborates closely with leaders of other agency departments to ensure maximum value is delivered to clients, and adheres to proper processes for engaging agency resources; eliminates any internal barriers to achieving objective(s)
•       Inspires colleagues to take a “one-team approach” that is modeled across all facets of employee and client interactions
•       Takes pride in mentoring and leading colleagues to achieve more in support of growth goals
•       Leads by example with positive, high energy yet calm-amid-chaos approach
•       Conducts performance reviews for direct reports in a way that enhances a continuous-improvement culture
•       Anticipates and communicates employee needs effectively to appropriate agency leaders; seeks input and counsel to appropriately manage the situation
•       Recruits and retains top talent required to deliver stellar client results and achieve agency business objectives

Financial Management
•       Submits timely and accurate revenue forecasts to the chief financial officer on a monthly basis for clients under management
•       Meets or exceeds revenue and profit targets for clients under management
•       Communicates material information regarding revenue gains and losses on a timely basis
•       Maintains staff utilization targets in collaboration with Client Engagement leadership

•       At least 10 years of experience; preferably working in an agency setting
•       Demonstrates a thorough understanding of marketing and communications in the business-to-business and business-to-consumer landscapes, and the ability to understand clients’ businesses and their competitive environments
•       Showcases a track record of retention and the profitable growth of accounts
•       Proven experience working in a leadership/management role
•       Proven client-facing experience with a demonstrated strategic approach in offering marketing and communications solutions to meet client needs
•       Extremely organized and detail-oriented with a demonstrated ability to multi-task and balance priorities
•       Excellent research, writing, presentation, management and conflict-resolution skills
•       Ability to manage and motivate internal team to achieve a common goal
•       BA/BS in marketing, public relations, communications, journalism or related fields
•       Ability to travel – approximately 25% travel may be required (majority of travel is between agency and client location, as well as between agency locations)

To apply, please submit your cover letter, resume and salary requirements here:

Please, no phone calls. Relocation assistance will not be provided.

Fahlgren Mortine is an Equal Opportunity Employer.

Public Relations Society of America, Greater Cleveland Chapter